We try, wherever possible to fulfill our events schedule as advertised.
The Ticket Provider reserves the right to make alterations to the published Event programme where reasonably necessary.
It is your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event. Where an Event is cancelled or re-scheduled, we will use all reasonable endeavours to notify you using the details you provided us at the time of ordering. We cannot guarantee that you will be informed of such cancellation before the date of the Event.
Refunds & Exchanges
Where the Event is cancelled by ourselves, due to circumstances beyond our control, you will be entitled to claim a refund from us of the face value of the Ticket in accordance with this section.
Where the Event is rescheduled due to circumstances beyond our control; or there is a material change to the programme of the Event and you do not wish to attend the rescheduled/changed Event, you will be entitled to claim a refund from us of the face value of the Ticket in accordance with this section.
If we cannot fulfill your order for Tickets for any of the following reasons, you will be entitled to a full refund.
These terms do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights you can contact Citizens Advice, Consumer Direct or the Department for Business Innovation and Skills.
We will accept returns for whiskies or other liquid products sent back to us within 14 days of purchase. They must be in their original condition and sent back to;
The Whisky Lounge Ltd
61a Osbaldwick Lane
Returns will not be accepted for goods that have been altered or damaged in anyway.
Refunds / Changes to bookings
You may cancel your ticket if you inform us within 7 days of purchase. Refunds will be made in full less a £5 processing fee and will be paid within 30 days of your notifying us of cancellation. No refunds will be given after 7 days. However, should you wish to change your ticket date after 7 days, we will re-allocate it, less a £10 administration fee.
If the ticket is cancelled within 14 days of the event taking place, no refund or changes will be given.
To cancel or change a ticket/order, please contact us at email@example.com quoting your name and date of original purchase. In the unlikely event of the event being cancelled all ticket-holders will receive a full refund of their ticket purchase.