Returns

Covid 19 Statement

Our primary concern is, and must be, the health and safety of everyone involved.

We have plans in place to re-schedule our festivals and tastings to later in the year. We will honour all tickets bought for the original event at no further cost to ticket-holders.

The one thing we cannot do is issue refunds, and the reasons for this are two-fold.

1. We are a small business that does not have cash reserves for this type of unprecedented situation.

2. We use an online payment and tickets business called Eventbrite, through our website. On 11th March, and without prior notice, Eventbrite, stopped payments to us for tickets you had kindly bought for our events, in order to protect themselves. We are very unhappy at this development and have given them notice that if they do not resolve this situation, that we will be moving to another provider. However, in the meantime, and as this is where most of our income comes from, this has put a massive strain on our resources, as we are sure you can imagine.

As such, and until further notice, we will not be issuing any refunds for events other than 24 hours from the time of purchase.

We want to continue to look after our customers. We want to keep our expert presenters safe, and look after the army of freelancers, who depend on us for a living. So we are asking you, our wonderful customers, for your understanding and patience at this most challenging of times.

We are continuing to monitor this very fast-moving situation and will update customers when we hear anything more.

In the meantime please be safe and keep healthy.

Cancellations – on hold

We try, wherever possible to fulfill our events schedule as advertised.

The Ticket Provider reserves the right to make alterations to the published Event programme where reasonably necessary.

It is your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event. Where an Event is cancelled or re-scheduled, we will use all reasonable endeavours to notify you using the details you provided us at the time of ordering. We cannot guarantee that you will be informed of such cancellation before the date of the Event.

Refunds & Exchanges – on hold

Where the Event is cancelled by ourselves, due to circumstances beyond our control, you will be entitled to claim a refund from us of the face value of the Ticket in accordance with this section.*

Where the Event is rescheduled due to circumstances beyond our control; or there is a material change to the programme of the Event and you do not wish to attend the rescheduled/changed Event, you will be entitled to claim a refund from us of the face value of the Ticket in accordance with this section.*

If we cannot fulfil your order for Tickets for any of the following reasons, you will be entitled to a refund.*

Credit or refund is not given on vouchers of greater value than the booked event.

These terms do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights you can contact Citizens Advice, Consumer Direct or the Department for Business Innovation and Skills.

Returns

We will accept returns for whiskies or other liquid products sent back to us by registered post only (at cost to the returner) within 14 days of purchase. They must be in their original condition and sent back to;

Returns
The Whisky Lounge Ltd
Unit 3, 61a Osbaldwick Lane
York
YO10 3AY

Returns will not be accepted for goods that have been altered or damaged in anyway.

Refunds / Changes to bookings – on hold

You may cancel your ticket if you inform us within 7 days of purchase. Refunds will be made in full less a £5 processing fee and will be paid within 30 days of your notifying us of cancellation. No refunds will be given after 7 days. However, should you wish to change your ticket date after 7 days, we will re-allocate it, less a £10 administration fee.

No changes, cancellations or refunds can be made within 14 days of the event.

To cancel or change a ticket/order, please contact us at info@thewhiskylounge.com quoting your name and date of original purchase. In the unlikely event of the event being cancelled all ticket-holders will receive a refund of their ticket purchase.*

* Refunds will not include any booking fees. Tickets/vouchers purchased through a third party should contact the relevant supplier to exchange them as we do not hold these funds.

REFUNDS WILL NOT BE MADE FOR VOUCHERS THAT HAVE EXPIRED.

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